Shipping policy

Shipping Policy

Last Updated: June 26, 2026

At FORNELLI, we are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy to understand how orders are processed, shipped, and delivered.

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • During peak seasons, promotional events, or holidays, processing times may be slightly longer.

  • If there is an unexpected delay with your order, we will notify you via email.

Shipping Methods

We work with trusted shipping carriers to ensure reliable delivery.

The shipping method available for your order will be displayed during checkout based on your delivery location.

Shipping costs are calculated at checkout unless otherwise stated during a promotion.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

  • United States: 5–12 business days

  • Canada: 7–15 business days

  • Europe: 7–15 business days

  • Australia & New Zealand: 8–18 business days

  • Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Actual delivery times may vary due to:

  • Customs inspections

  • Weather conditions

  • Carrier delays

  • High shipping volumes

  • Local postal service conditions

International Shipping

FORNELLI ships to many countries worldwide.

International customers are responsible for complying with their country's import regulations.

Depending on your location, customs duties, taxes, VAT, import fees, or brokerage charges may apply. These charges are the responsibility of the customer and are not included in the purchase price or shipping fee unless explicitly stated.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 24–72 hours for tracking updates to appear after your package has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • Orders returned due to an incorrect address may require additional shipping fees before reshipment.

FORNELLI is not responsible for packages delivered to an address provided incorrectly by the customer.

Lost, Delayed, or Damaged Packages

If your package is delayed beyond the estimated delivery timeframe, please contact us so we can assist in locating your shipment.

If your package arrives damaged, please contact us within 7 days of delivery and include photographs of:

  • The damaged item

  • The shipping box

  • The shipping label

  • Any damaged packaging materials

We will work with the carrier to resolve the issue as quickly as possible.

Delivered but Not Received

If the tracking information indicates that your package has been delivered but you have not received it, we recommend:

  • Checking with household members or neighbors.

  • Looking around your delivery location.

  • Contacting your local postal service or shipping carrier.

If you still cannot locate your package, please contact us for further assistance.

Shipping Delays

While we strive to deliver every order on time, delivery schedules may occasionally be affected by circumstances beyond our control, including:

  • Severe weather

  • Customs processing

  • Transportation disruptions

  • Carrier service interruptions

  • Public holidays

  • Natural disasters

FORNELLI is not liable for delays caused by shipping carriers or events beyond our reasonable control.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

FORNELLI

Email: support@fornellico.com