Refund policy

Refund Policy

Last Updated: June 26, 2026

At FORNELLI, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, manuals, and components originally received.

  • Not show signs of misuse, damage, or alteration caused by the customer.

Items returned without prior authorization may not be accepted.

How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at support@fornellico.com.

  2. Include your order number and a brief explanation of the reason for your return.

  3. If applicable, attach photos of the item.

  4. Wait for our return authorization and instructions before shipping the item.

  5. Ship the item according to the provided instructions.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds are typically issued within 5–10 business days after approval.

  • Depending on your payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@fornellico.com.

Please include photos of the item and packaging so we can resolve the issue as quickly as possible.

Non-Refundable Items

The following items are not eligible for refunds unless they arrive damaged or defective:

  • Gift cards.

  • Downloadable or digital products.

  • Personalized or custom-made items.

  • Final sale or clearance items.

  • Products showing signs of use, misuse, or intentional damage.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has been shipped, it can no longer be canceled and must follow the standard return process.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact support@fornellico.com.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Email: support@fornellico.com